Richard & Steve took over the business in July 2005, and decided that a dramatic refocus was needed for it’s survival. Since that time the branch has shown consistent growth, month on month, year on year and is now a multiple award winning branch which is a testament not only to the dedication of the owners but to the staff that work here as well.

OWNERS:

Steve Duffy
Steve DuffyOwner
Steve has had 20 years experience in the finance and insurance industry in areas such as marketing (both online and offline), analysis and project management. He met Richard whilst working in a large insurance brokerage in the West Midlands before becoming a Coversure Franchisee in July 2005.
Richard Lunt
Richard LuntOwner
Richard has been in the insurance industry for 20 years. He started his career working in a small independent brokerage and since then has worked at some of the UK’s largest brokers – specialising in both personal and commercial lines. Richard has been a Coversure Franchisee since July 2005.

SALES & RENEWALS:

Mark Jones
Mark JonesSales & Renewals Manager
Starting out as a trainee in May 2006, Mark has gone from strength to strength in all aspects of his insurance acumen. In recognition of his knowledge of insurance, sales and renewals, Mark won the overall Coversure Services Young Broker of the Year Award, three years in a row from 2010, 2011 and 2012-2013.
Joe Brown
Joe BrownSales / Renewals Executive
Joe joined us from another brokerage in Oct 2013 and has gathered many years worth of insurance experience which has made him a great and effective salesman. Joe is easily able to communicate to customers our great premiums and highest cover.

COMMERCIAL & BUSINESS INSURANCE – SALES & RENEWALS:

Gary Michael
Gary MichaelBusiness Development manager
Having known and dealt with Gary for many years as a underwriter, we’ve finally got him to come on board as a Business Development Manager to help grow our commercial book. Gary has been in insurance for over 5 years and prior to joining us he was a Marine Underwriter for Towergate Insurance so has the background, knowledge and experience that will benefit us immensely.
Amritpal Singh
Amritpal SinghBusiness Development manager
Amritpal ‘Pally’ Singh’s background is one of commitment and dedication to his commercial clients and he has a proven track record of retention and new business in all areas of commercial insurance. Although our newest staff member to date, Pally already made his mark in the customer relationships he has made and business he’s developed for our company.

POLICY ADJUSTMENTS:

Nikki Pell
Nikki PellAdjustments & HR Manager
Nikki joined us in Dec 2012 from a previous broker having worked in the industry for 4 years, gathering knowledge in all areas from renewals to customer services. Nikki will be responsible for managing any changes that our customers need to make on their policies as well as heading up the company’s HR processes.
Abbey Roberts
Abbey RobertsAdjustments
Abbey previously worked in our Customer Services department but wanted a fresh challenge that would further her career. She now works with Nikki to help customers with any of their policy changes as well as personal line renewals and sales.
 
Sabrina Curel
Sabrina CurelAdjustments
Sabrina’s background is in the Letting Agents industry but she now works alongside Abbey and Nikki making sure all our customers policy change requirements are processed efficiently and correctly.

CUSTOMER SERVICE & POLICY ADMINSTRATION:

 
Pauline Jones
Pauline JonesCustomer Services Manager
Pauline came to us in September 2010 from a background spanning over 35 years in the insurance industry. As well dealing with the many queries the office gets, Pauline also manages the large volume of paperwork and administration that our branch produces to make sure all our client records and kept up to date and accurate.
 
Laura Crowley
Laura CrowleyCustomer Services
Having worked in insurance some years ago, Laura joined us in Sept 2013 looking for a new challenge and to get back in the industry. Laura is responsible for looking after customer services from administration and payments to queries from customers and insurers.
 
Kai Ratnaraja
Kai RatnarajaCustomer Services
Kai started with us as an apprentice in July 2014 and is now a full time employee who has become an invaluable asset to our customer service and administration department.
 
Alex Clews
Alex ClewsCustomer Services
Alex joined us as an apprentice in October 2015 and is now an integral, full time member of the customer service and administration team dealing with policy queries, claims, documents and payments.

CUSTOMER FINANCE PAYMENTS & POLICY ADMINSTRATION:

 
Michelle Jenner
Michelle JennerCustomer Finance Payments
Michelle joined us in October 2010 from an accounting background within the insurance industry. Michelle also looks after our existing customers with any queries they may have on their policy, as well as administering customer documentation. Her primary role however is to manage the finance process for clients who want to pay their policies by direct debit.
 
Rio Brown
Rio BrownCustomer Services
Rio joined us April 2016 and has quickly established herself as a valuable asset in the department with Michelle, dealing with our customers finance payments and enquiries.